Welcome to the website of Medifox Technologies Private Limited ("Medifox", "MTPL", "we", "us", "our"). By accessing or using this website (medifox.in.net) or by purchasing, subscribing to or using any of our software products and services — including eHospital Systems, Pharma Smart, Pathology Lab and related solutions — you ("Customer", "User", "you") agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or services.
1. Acceptance of Terms
By using this website, submitting any form on it, or entering into a purchase/subscription of our software or services, you confirm that you have read, understood and accepted these Terms & Conditions along with our Privacy Policy and Refund Policy. If you do not agree with any part of these terms, please do not use the website or our services.
2. Services
Medifox Technologies Private Limited provides hospital management, nursing home, pharmacy and pathology laboratory software solutions, along with related services such as installation, customization, training, support and website/app development. The scope of services applicable to you will be as agreed in your order, proposal or agreement with us.
3. Communications & Notification Consent
By submitting your details on our website (including the contact form or demo request form) and ticking the authorization checkbox, you expressly authorize Medifox Technologies Private Limited to contact you and send you notifications, alerts, service updates, transactional messages and promotional communications via SMS, RCS, Voice Call, Email and WhatsApp, including through third-party communication service providers. This consent overrides any registration under DND / NDNC (Do Not Disturb / National Do Not Call registry). You may withdraw this consent at any time by writing to us at info@medifox.in.net or by replying STOP / opting out as per the instructions in the respective communication.
4. User Obligations
You agree to provide true, accurate and complete information in all forms submitted on this website and in all dealings with us. You shall use our software and services only for lawful purposes and shall not attempt to copy, resell, reverse-engineer, decompile or tamper with our software, source code, database or licensing mechanism without our prior written permission.
5. License & Intellectual Property
All software, content, logos, designs, trademarks and materials on this website and in our products are the intellectual property of Medifox Technologies Private Limited or its licensors. Purchase of our software grants you a limited, non-exclusive, non-transferable license to use the software for your own institution as per the agreed terms. No ownership rights in the software or its source code are transferred to the customer unless expressly agreed in writing.
6. Payments & Refunds
All prices, payment schedules and delivery timelines will be as per the invoice/proposal shared with you. Once an advance payment has been made for our software or services, it is non-refundable, as detailed in our Refund Policy. Applicable taxes (including GST) shall be charged extra as per law.
7. Support & Service Availability
We strive to provide timely support and maximum uptime for our solutions. However, we do not warrant that the website or software will be uninterrupted or error-free at all times. Support terms (AMC, remote support, on-site visits) will be as per your agreement with us.
8. Limitation of Liability
To the maximum extent permitted by law, Medifox Technologies Private Limited shall not be liable for any indirect, incidental, special or consequential damages, loss of profits, loss of data or business interruption arising out of the use of, or inability to use, our website, software or services. Our total liability under any circumstance shall not exceed the amount actually paid by you for the specific service giving rise to the claim.
9. Data & Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.
10. Termination
We reserve the right to suspend or terminate access to our services in case of breach of these terms, non-payment of dues, or misuse of the software, after reasonable notice where applicable.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page and will be effective from the date of posting. Continued use of the website or services after changes constitutes acceptance of the revised terms.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising between the customer and Medifox Technologies Private Limited shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.
13. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
Medifox Technologies Private Limited
Email: info@medifox.in.net
Phone: +91 9681778771 / +91 7450969669 / +91 9051220282
Last updated: August 2026